AEC Group
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Customer Satisfaction Survey
The following questions are rated on a scale from 1-10, with 10 being the highest rating and 1 being the lowest rating.

Your feedback is extremely valuable to us, so please answer all questions to the best of your ability.

Name:
Title:
Company:
E-mail:
Sales Process
How well do you think AEC Group efficiently analyzed your company’s IT needs and proposed the most beneficial solution possible?

1 2 3 4 5 6 7 8 9 10 NA


How well did AEC Group clearly present and define the technology you would be utilizing?

1 2 3 4 5 6 7 8 9 10 NA


How responsive was the sales team during the sales process?

1 2 3 4 5 6 7 8 9 10 NA


How satisfied were you with the overall sales cycle?

1 2 3 4 5 6 7 8 9 10 NA


General Comments:


Project Delivery
How well do you think AEC Group addressed any issues that arose during the implementation process?

1 2 3 4 5 6 7 8 9 10 NA


Rate the level of satisfaction you had with the product documentation.

1 2 3 4 5 6 7 8 9 10 NA


Overall, was the project delivered in a timely fashion?

1 2 3 4 5 6 7 8 9 10 NA


Please rate the overall management of the project.

1 2 3 4 5 6 7 8 9 10 NA


General Comments:


General
How likely would you be to purchase additional services/solutions from us?

1 2 3 4 5 6 7 8 9 10 NA


How would you rate AEC Group’s technological expertise/knowledge of their products/solutions?

1 2 3 4 5 6 7 8 9 10 NA


As a whole, how satisfied are you with the solution that has been deployed?

1 2 3 4 5 6 7 8 9 10 NA


How would you rate your overall satisfaction with the AEC Group?

1 2 3 4 5 6 7 8 9 10 NA


How likely would you be to recommend the AEC Group, as well as our solutions/services to others?

1 2 3 4 5 6 7 8 9 10 NA


Where do you think AEC Group performed the best at during this process?



What, if anything, do you think AEC Group could have improved on during the entire process?



General Comments: