The AEC Group - Technology Solutions - Contract Support Services

Help Desk Support

Field Dispatch
Support

AEC Group can customize a help desk outsourcing alternative designed to give an organization’s end users and IT staff a resource to draw upon for general IT information, support requests, and Q&A support. AEC Group’s Help Desk Support services will help you to regain control over your user support and give you the freedom to focus your IT staff on their core competencies.

AEC Group’s Help Desk Support services deliver support that effectively augments any existing internal IT staff, while providing technical expertise and guidance at predefined service levels and costs.

Help Desk Support Highlights:

Proactive planning
24x7 access to technical support
Automatic problem escalation
Designated Technical Account Manager
Best practices
Access to an on-site support team
OEM Engagement Management
Problem tracking and reporting
Technical expertise and Knowledge base