The AEC Group - Technology Solutions - Contract Support Services

Help Desk Support

Field Dispatch
Support

AEC Group can customize a Field Dispatch Support alternative providing Field Dispatch Technical Support for both PC end-users and existing internal IT staffs, which includes 24x7 support coverage.

As a Field Dispatch Support customer, an organization could contact AEC group’s toll-free technical support number for incident submission. If the problem can not be resolved over the phone, i.e., if the issue involves hardware failure, AEC Group will notify the OEM Partner to ship the necessary replacement part to the customer. AEC Group will then dispatch a field technician to the defective product’s location to perform the on-site repairs. The complete dispatch and field service process is automated through AEC Group’s field dispatch management system.

Filed Dispatch Support Highlights:

Proactive planning
24x7 support coverage
Onsite service level agreement (SLA)
Automatic problem escalation
Designated Technical Account Manager
Best practices
OEM Engagement Management
Problem tracking and reporting
Technical expertise and Knowledge base